QAIZEN CAR RENTAL CANCELLATION AND CHANGE POLICY

If you have already picked up your vehicle:

If you have already picked up your vehicle and wish to keep it longer; you must contact our offices or any of the customer care champion you’re in touch with.

If you have not picked up your vehicle:

If you have not picked up your vehicle you can view, modify, or cancel your reservation by clicking here www.qaizen.co.ke. When visiting this page, you will need to make sure all fields are filled out. If you fail to enter in your confirmation number, first name, and last name — the reservation will not be found. If you have entered in all this information correctly and still cannot modify your reservation, please contact us.

 

If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation.

 

Will I be charged if I cancel my reservation?

  • If you did not prepay for your reservation, there will not be a cancellation fee.
  • If you prepaid for your vehicle, the following conditions will apply:
  • If you cancel your booking more than 1 day (168 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD KES 6,000/USD 60
  • If you cancel your booking less than 14 days (Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD 100 / KES 10,000
  • You will not be charged a cancelation fee if you cancel your reservation 21 days ahead of time

If you cancel your booking less than 30 days, but at least 24 hours before your specified pick-up time, you will be refunded the booking amount minus a small cancellation fee. You will need to call +254 (0) 726 371 714 to find out the exact cancellation fee.

Will I be charged if I don’t show up for my reservation?

If you fail to pick up your prepaid rental on the specified pick-up date, you will receive a full refund.

Will my rate change if I modify my reservation?

Possibly – rental rates can change on a daily basis so changing the dates or number of days may change the daily rate.

Reservations booked on a third party website must be canceled through the third party website. Reservations agents cannot change reservations booked on these websites nor can you cancel them on the www.qaizen.co.ke . Please return to the website where you originally booked the reservation.